Refund policy

Return and Refund Policy

Last updated: October 9, 2026

At ZKA Toys, we want you to enjoy your shopping experience. If something isn't right with your order, we're here to help. Please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of delivery.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Include its original packaging, accessories, and components.

  • Be accompanied by your order confirmation or proof of purchase.

Returns must be approved by our customer service team before items are sent back.

2. Items That Cannot Be Returned

For safety, hygiene, and product-condition reasons, certain items may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery.

  • Items missing essential parts, accessories, or original packaging.

  • Products clearly marked as final sale or non-returnable.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at our customer service email.

Please include:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs or videos showing the issue, where possible.

We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution. We will provide instructions before you return any affected item.

4. How to Request a Return

To request a return:

  1. Email us at @infozkaglobal.com

  2. Include your order number and the reason for your return.

  3. Wait for our team to review your request and provide return instructions.

  4. If your return is approved, send the item to the return address provided by our team.

Please do not send items to the address printed on your package without receiving return instructions from us first.

5. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated by ZKA Toys.

If an item arrives damaged, defective, or incorrect, contact us before returning it. We will explain the available resolution and any applicable return-shipping arrangements.

Original shipping charges may be non-refundable for change-of-mind returns, except where applicable law requires otherwise.

6. Refunds

Once your returned item arrives and has been inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method whenever possible.

Please allow 5–10 business days after approval for us to process your refund. Your bank or payment provider may require additional time for the funds to appear in your account.

If your refund has not appeared after this period, please contact us so we can help investigate.

7. Exchanges

If you would like a different item, size, or variation, contact our customer service team.

Exchanges are subject to product availability. If an exchange is unavailable, we will discuss the available alternatives with you.

8. Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed, dispatched, or handed over to the shipping carrier.

If an order cannot be cancelled, you may contact us to discuss whether it qualifies for a return under this policy.

9. Late, Lost, or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will review the available tracking information and help you determine the next steps.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store: ZKA Toys
Email: @infozkaglobal.com
Website: zkatoys.com

We appreciate your trust in ZKA Toys and thank you for shopping with us!