Shipping policy

Shipping Policy

Last Updated: October 9, 2026

At ZKA Toys, we want your shopping experience to be simple and enjoyable from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During busy shopping periods, promotions, or unexpected circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Destinations

ZKA Toys currently focuses on serving customers in the United States.

Available shipping destinations and options will be displayed at checkout. If your address is not eligible for delivery, please contact us before placing your order.

3. Shipping Times

Estimated delivery times depend on your location, the product ordered, and the shipping method selected.

Our estimated delivery timeframe is:

Order processing: 1–3 business days
Estimated shipping and delivery: 3–7 business days after dispatch
Estimated total timeframe: 4–10 business days from order placement

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather conditions, high order volumes, or other circumstances beyond our reasonable control.

Please confirm these timeframes with your supplier or shipping carrier before publishing this policy.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

The total shipping cost may depend on the delivery address, package size, weight, and available shipping method.

If a free-shipping promotion is available, its eligibility requirements will be displayed on our website or at checkout.

5. Order Tracking

When tracking information is available, we will provide it through your order confirmation or shipping notification.

Please allow some time after dispatch for tracking information to become active.

If your tracking information has not updated for several business days, contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

ZKA Toys is not responsible for delivery issues resulting from incorrect or incomplete addresses, to the extent permitted by applicable law.

7. Delayed or Missing Orders

Although we work to ensure orders arrive within the estimated delivery timeframe, delays may occasionally occur.

If your order has not arrived within the expected timeframe:

Check your tracking information, if available.
Confirm that the shipping address provided at checkout is correct.
Contact us with your order number so we can help investigate.

If a package is confirmed lost or has not been delivered, we will review the circumstances and work with the relevant shipping carrier or supplier to determine the appropriate next steps.

Your rights under applicable consumer protection laws remain unaffected.

8. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at our customer service email.

Please include:

Your order number.
A brief description of the issue.
Clear photographs of the item and its packaging, where applicable.

We will review the information and explain the available resolution, which may include a replacement or refund, subject to applicable law and our Return and Refund Policy.

9. Split Shipments

Depending on product availability, warehouse locations, or supplier arrangements, items in one order may arrive in separate packages.

If your order is shipped in multiple packages, delivery dates and tracking information may differ.

10. Customs, Duties, and Taxes

Any applicable taxes, duties, or additional charges will be handled according to the requirements of the destination and the information provided at checkout.

Where additional import charges may apply, customers should review the applicable terms before completing their purchase. We will disclose any charges for which we are responsible as required by law.

11. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request before the order is processed or shipped, but changes and cancellations cannot be guaranteed after fulfillment has begun.

For more information, please review our Terms of Service and Return and Refund Policy.